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Customer Service

Our team of dedicated experts are here for you and happy to assist with whatever you need.

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SERVICE

Experts on CBD

Our commitment to quality and integrity in our products is eclipsed only by our commitment to you, our customer, and your satisfaction and happiness with our products and service.

  • Certified Experts

    All of our customer support specialists undergo a rigorous training program that equips them with all the necessary knowledge about CBD and our products required to represent our team in the best way possible. We offer extended courses and encourage our team to become certified CBD experts.

  • Leading the way

    We strive to always remain at the forefront of the CBD industry by constantly educating ourselves about the latest market news, trends and country-specific legislation, in order to provide you with the very best service.

  • By your side

    We pride ourselves on our industry-leading expertise, hands-on support and multilingual customer service. Wherever you are in the world, we have the support on hand to help you understand more about CBD, your order or our processes. As of 2020, we have assisted more than 150,000 happy customers across 12 countries.

SERVICE
IN-HOUSE EXPERTISE
IN-HOUSE EXPERTISE

Tony Reeves – Nordic Oil Advisory Board

Tony has been closely involved in the CBD sector from its early days and, with his scientific background and regulatory understanding, is widely acknowledged as an industry expert. An Advisory Board member of the European Industrial Hemp Association (EIHA), Tony has represented the industry to politicians and regulators in both the UK and Brussels, and has advised on various high level matters, including novel food regulations and CBD and THC levels in food and food supplements. A member of the UKAS-led ‘CBD Food Product Approval Expert Group’, Tony is closely involved in the development of standards for both the UK and Europe and has played a significant role in helping to bring an understanding of CBD to some of the largest retail chains in Europe

BY YOUR SIDE

Your CBD support journey

Whether you’re just starting out with CBD, or have in-depth questions about products and CBD usage, we are here to assist you.

  1. 1.

    Before ordering

    Unsure which product is for you? Confused about dosing? Want to learn more about a new product? Our team of professionals is on hand to answer all your questions.

  2. 2.

    Placing your order

    When you place an order with us, you’ll be assigned a dedicated customer support specialist who will be on hand to help with any questions pertaining to your order.

  3. 3.

    Using your product

    If you still have questions after receiving your product or placing your order, your CBD expert will be on hand by email, phone or chat to support.

ALL BASES COVERED

Specialised experts

Need help?

Our customer service team will be happy to assist you.

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