Shipping & Payment

Shipping and Customs

Shipping costs

Standard delivery - £6,00 (Free shipping on purchases over £49,99)
Delivery time: approx. 2-5 working days*.

*For orders made before midday on working days, your parcel will usually be shipped out the same day. All orders received after midday will be shipped on the next working day. Please note, orders made after midday on Friday will not be processed until Monday.

Shipping service provider(s)

We use DHL as our international shipping provider for all orders.
- For the UK, the local courier is Royal Mail.
- For Ireland, the local courier is An Post.

If you have any questions regarding your shipment, please reach out to our customer service directly, via one of the following options:

- E-mail: 
- Live chat
- Telephone : 0330 128 0924 (working hours: Monday - Friday / 8am to 4pm )


Return policy

All products purchased from Nordic Oil are eligible for a full refund if returned within 14 days of purchase. Returns are free of charge.
Always contact us and let us know the reason for the return by sending an e-mail to


Extra charges for Customs Duty and VAT

Concerned about customs duty and VAT charges? Don’t worry, at Nordic Oil we have you covered!
If you receive an SMS or email regarding an extra payment, simply take the following steps:

  1. Call us on: 0330 128 0924 / drop us an email at: / message us on our live chat here.
  2. Tell us your order number / tracking link
  3. If there is a legitimate outstanding charge, we will pay this for you.


Payment Options

We currently offer the following payment methods at the checkout:

Credit or Debit Card (UK and EU cards only)
Payment can be made at the checkout with a credit or debit card. We only accept cards issued in the UK or EU. The following cards are accepted: Mastercard , Maestro, Visa. Please be aware, that you may be required to authenticate your payment via an external link with your bank. If you have any issues with the authentication process, please contact your bank directly.



How long will my delivery take to arrive?
We aim to deliver all UK and Ireland orders within 2-5 days.


Does Brexit affect my delivery?
UK customers:
Nordic Oil products are shipped from the EU, so all UK orders are categorised as imports. We use a tracked delivery service to guarantee delivery.

Due to increased customs clearance measures in place since 01.01.2021, orders may be subject to delays of 2-3 days. We do not have control over such delays, but we are doing everything we can to optimise the process.

Northern Ireland and Republic of Ireland customers:
We use DPD to ship directly, therefore bypassing customs charges and delays.


What happens if I receive an extra charge for customs?
If you receive an SMS or email regarding an extra payment, simply take the following steps:
  1. Call us on: 0330 128 0924 / drop us an email at: / message us on our live chat.
  2. Tell us your order number / tracking link.
  3. If there is a legitimate outstanding charge, we will pay this for you.


Problems with your credit card payment?
If you use a debit card, your payment may not go through.
Please note that we only accept payments from cards in the European Economic Community.

If you tried to proceed with the payment and there was an error, we suggest you try again from another browser (e.g. Google Chrome, Firefox, Edge, etc), or clear your browser's cookies. If this alternative still does not work, we suggest you contact your bank for more information.

If you have problems with your credit card payment, you can use another payment method such as manual bank transfer.


I cannot complete my order due to 3D secure?
It could refer to 3D secure (3DS) authentication, which is a two-factor security protocol that ensures greater security in online business transactions made with credit / debit cards. 3D secure authentication is a double verification procedure entirely managed by your bank. The use of this procedure is mandatory for all banking institutions starting from April 2021.


What is 3D secure?
When making an online purchase, you must enter your card details to proceed with the payment if you have chosen to pay by card.
Once you click on "pay", a screen of your bank opens where you have to enter the OTP code received via text message or App.
Once the code has been entered, the payment is finalized.
We recommend that you contact your credit institution for more precise and complete information.
If you have a credit card with which you usually shop online and you have not yet activated the two-factor service (3DS), you will not be able to make the payment. This is because your bank will ask you to enter a special OTP security code (One Time Password, i.e. a disposable code / password) or to access your online banking app to authorize the payment. The only solution is to contact the institution that issued your card and proceed with the activation of this security system.


How do I activate the 3D secure code procedure?
To activate the 3D secure code procedure, you need to go to your bank branch and have your telephone number associated with the card.

After associating your certified phone number, for each online purchase your bank will send you the OTP code via SMS or App and you can complete the online transaction by entering this code on the dedicated page.

If you have not yet been able to activate the procedure through the credit institution of which you are a customer, or if for any other reason you are unable to complete the payment, you can always pay by bank transfer.